SOCIAL MEDIA FOR BUSINESS

Change before you have to
Life is funny, unpredictable and ever evolving and so are your consumers & clients. However what is predictable, certain and expanding at supersonic speeds is connectedness. We are, they are, connected at the swipe of a finger with our audience, their audience. Enabled by our devices, empowered through our Social Networks, we have a voice and we are going to tell everyone all about it. You need to take a second and digest how powerful that statement is, These connected people are the single most determining factor as to whether you will survive as a business or fail. With or without you they are either talking about you or not talking about you enough. Either way you need to become part of that conversation or make that conversation happen.
NO BUSINESS IS TOO BIG TO FAIL OR TOO SMALL TO SUCCEED

Blockbusters were a glowing example of how to get it wrong, once giants in the Home Movie and Video Game rental market sector. Perhaps a result of mismanagement and poor strategic planning but more so failure to embrace change, failure to connect and communicate effectively with their customers. failure to embrace technology as an enabler in progression. Failure to adopt a meaningful Social Media status.
At one time in 2009 they had over 60,000 employees and over 7,000 outlets. They were the Kings in a booming industry but technology was advancing and Blockbuster with access to some of the greatest Marketing masterminds should have seen it coming………..Digital Darwinism was evolving! But Blockbusters failed to see the wood from the trees, granted they made some School Boy errors with a contorted change to their late fine policy which won them no friends and to an extent were the victims of circumstance to a worldwide recession.
That said, had they took to the Social Media Networks, connected with their customers, uncovered what they really wanted, promoted themselves in a new light, driven by conversations, inter activity, sharing their views and listening to the most important people – their customers, things may have been very different today. They also failed to merge into the streaming market place as internet speeds increased and people were less willing to spent money and time travelling to retail outlets. In the meantime, Netflix & iTunes were slowly assisting to Blockbusters crumbling state. Today streaming 6 out of 10 steaming movies are provided by Netflix, with other providers such as Love Film, Blinkbox and Movieberry on the horizon the future is not so bright for Blockbuster.
In conclusion; The consumers of today are more than the digital consumers of before, they are the connected consumers, they use their networks to communicate but more than that – To identify, complain, learn and share all that is good and all that is bad. They are your worst and best friends. Your teachers and your advocates. Your slayers and your masters. They are your customers, be connected with them………….before they connect to someone else.